A Safe Place to Stay. Chance to Recharge.
A safe, welcoming place to stay where participants feel supported, and families can take a well-earned break with confidence.
- NDIS Registered & Compliant
- Consistent Support Teams
- Culturally Safe Practice
- Western Sydney Local
- No Service Suspensions — Ever
Respite, Done With Genuine Care.
Short-term accommodation, sometimes called respite, gives NDIS participants a safe and comfortable place to stay away from home for a short period of time. It can be a planned break, a time of transition, or simply a chance to enjoy new experiences in a supported environment.
During an STA stay, participants receive personalised support with daily living, personal care, and community activities, all from experienced support workers who take the time to get to know them.
Is STA Right For Your Family?
Is STA Right For Your Family?
Need a safe, supported environment while their usual carer is unavailable
Would benefit from a change of environment and new experiences
Have complex support needs, including behaviour support requirements
Are working towards greater independence and confidence
Come from culturally and linguistically diverse (CALD) backgrounds
“Many families use STA as a regular part of their NDIS plan — not just for emergencies, but as a healthy and positive routine for both the participant and the whole family.”
Everything They Need to Feel Looked After.
During your loved one’s stay with Mazcare, we provide everything they need to feel comfortable, safe, and genuinely looked after.
Safe, clean, and comfortable accommodation
Personal care assistance (showering, dressing, grooming)
Community participation activities
Behaviour support delivered with care and consistency
24/7 support where required
Daily living support (meals, routines, medication prompting)
Social engagement and recreational opportunities
Culturally respectful care, including dietary and religious preferences
“We don’t take a one-size-fits-all approach. Every stay is planned around the participant’s routines, their preferences, and what makes them feel at home.”
Our Approach
Care That Starts With Genuinely Knowing You.
At Mazcare, we believe that great care starts with genuinely knowing the person you’re supporting. That’s why our approach to STA is built around the individual, not a roster or a service schedule.
Person-Centred Support
We follow each participant’s existing routines, habits, and preferences from day one. Whether that means a specific meal at a specific time, a favourite morning activity, or a particular way of doing things, we take note, and we follow through.
Culturally Respectful Care
We have experience supporting Muslim families from a range of backgrounds, including Iraq, Syria, Jordan, Bangladesh, Singapore, Lebanon, and Indonesia, while welcoming participants from all backgrounds across Western Sydney. Language, food, religious practices, and cultural values are always respected because real comfort means feeling understood, not just accommodated.
Family Communication
We know that handing over care, even temporarily, can feel uncertain. That’s why we keep families informed. You’ll know how your loved one is going, what they’ve been up to, and that they’re in safe hands.
Not Just a Break. A Chance to Grow.
An STA stay benefits the participant — and gives families genuine room to breathe.
Benefits for Participants
New experiences and a change of environment
Social opportunities and time with peers
Increased independence and day-to-day skills
Confidence building in a safe setting
Skill development through structured daily activities
Community participation and meaningful engagement
A positive, enjoyable, and welcoming environment
Benefits for Families and Caregivers
Time to rest, sleep, and genuinely recharge
Reduced caregiver stress and burnout
Confidence that your loved one is safe and well-supported
Reliable care from experienced, consistent support workers
Peace of mind from regular family communication
Flexibility to attend appointments, travel, or simply take a breath
There Are Plenty of NDIS Providers. Here’s the Difference.
17 Years of Disability Sector Experience
Mazcare is led by a founder with 17 years of experience supporting participants and families, including those with complex support needs. That experience helps shape the way support is delivered across our services today.
Consistent Support Teams:
We aim to provide familiar and consistent support workers wherever possible, helping participants build trust, comfort, and continuity of care throughout their stay
Culturally Respectful Care:
We understand that great support is about more than meeting needs. It's about respecting culture, faith, language, and family values so participants feel comfortable, understood, and supported.
Behaviour Support Expertise:
Our team has experience supporting participants with complex behavioural needs. We approach every situation with patience, understanding, and a commitment to finding positive outcomes.
Family-Focused Approach
Families play an important role in every participant's journey. We keep communication open, listen to concerns, and work together to create the best possible support experience.
No Sudden Service Suspension:
When challenges arise, we work through them. Families can rely on us to provide consistent support and clear communication rather than leaving them without a plan.
NDIS Registered Provider
As a registered NDIS provider, we meet strict quality and safeguarding standards, giving participants and families confidence in the support they receive.
Western Sydney Local Team:
Based in Chester Hill, we proudly support participants across Western Sydney. We know the local communities, services, and resources that help people stay connected and thrive.
Supporting STA Participants Across Western Sydney
We provide Short Term Accommodation support to participants and families across Western Sydney and surrounding suburbs, including:
Frequently Asked Questions
Common Questions, Honest Answers.
What is Short Term Accommodation (STA)?
STA is a funded NDIS support that provides participants with a temporary place to stay away from home, with 24/7 care and support as needed. It gives families and carers a chance to rest while their loved one is in safe, professional hands.
How long can a participant stay?
STA can range from a single overnight stay to several weeks, depending on what’s in the participant’s NDIS plan. We’ll work with you and the participant’s support coordinator to plan a stay that works for everyone.
Can STA support participants with complex needs?
Yes. We have extensive experience supporting participants with complex needs, including behaviour support requirements. Our team is trained, calm, and experienced, and we collaborate with Allied Health practitioners where needed.
Will cultural and dietary requirements be respected?
Absolutely. Cultural respect is one of our core values. We take the time to understand each participant’s background, dietary requirements, religious practices, and cultural preferences before the stay begins.
Giving Families Peace of Mind.
If you are looking for support that feels personal, respectful, and reliable, we would love to hear from you. Whether you are new to the NDIS, changing providers, or simply exploring your options, our team is here to help you find the right path forward.
Care Without Judgement.
Support That Feels Like Family.
Getting started is simple:
Call or email us
Our team will listen — no scripts, no call centres. Just real people who care about getting things right.
Tell us your needs
Share your goals, preferences, and what matters most to you and your family. We take notes, not shortcuts.
We build around you
A support plan built around your life, your goals, and your pace — not our schedule or convenience.